Orders:
1. How do I place an order?
2. Can I modify the item information in the shopping cart?
Before submitting the order, you can modify the quantity, specifications of the items or remove items from the shopping cart at any time. Just click on the shopping cart icon to enter the shopping cart page and make adjustments in the corresponding item operation area.
3. Do I need to register an account when placing an order?
You can choose to place an order as a guest, but we recommend that you register an account. After registering an account, you can more conveniently view order history, track order status, manage receiving addresses and other information. Meanwhile, you can also enjoy member-exclusive discounts and services.
Payment-related:
1. What payment methods do you support?
We support a variety of payment methods, including but not limited to credit card payments (Visa, MasterCard, American Express, etc.), debit card payments, PayPal payments,
2. Is the payment secure?
We attach great importance to payment security and have adopted advanced encryption technologies and security protection measures to ensure the security of your payment information. During the payment process, your data will be strictly confidential and will not be leaked to any third party. The payment institutions we cooperate with are all well-known and reliable financial service providers, meeting relevant security standards and regulatory requirements. Please rest assured to make the payment.
3. What should I do if the payment fails?
If your payment fails, please first check whether your payment information is filled in correctly, such as the card number, expiration date, CVV code, account balance, etc. If the information is correct but the payment still fails, it may be due to network problems or payment system failures. You can try refreshing the page and making the payment again, or switch to another payment method and try again. If the problem still exists, please contact our customer service team, and we will assist you in resolving the payment problem.
Shipping & Returns:
1. How soon will the order be shipped after I place it?
Generally, we will complete the order processing and ship the order within 2 working days after you place the order. However, during promotional activities or when the order volume is large, the shipping time may be delayed. We will do our best to ship the order as soon as possible and update the shipping progress in a timely manner on the order status page. You can also follow our notifications to get the latest information.
2. How do I check the order status?
Before submitting the order, You can log in to your account and view the order status on the "My Orders" page. The order status includes Paid, Processing, Shipped, Completed, etc. If the order has been shipped, clicking on the order details will allow you to view the logistics tracking number and logistics information to track the delivery progress of the package. Additionally, we will notify you by email or text message when the order status changes.
3. Can I modify the receiving address?
If your order has not been shipped, you can contact our customer service team, provide your order number and the correct receiving address, and we will modify it for you. However, if the order has already been shipped, we will not be able to modify the receiving address. It is recommended that you follow the logistics information and contact the courier when the package is being delivered to negotiate changing the delivery address.
4. How is the shipping fee for the order calculated?
All of our orders enjoy free shipping. You don't need to pay any additional shipping fees. Please feel free to select the items you like.
After-sales Service
1. How do I apply for a return/exchange?
If you are not satisfied with the received goods and it complies with our return/exchange policy, you can apply for return/exchange within 7 days after the order is completed. Our customer service team will contact you and handle the matter as soon as possible after receiving your application.
2. What conditions should the items for return/exchange meet?
The goods for return/exchange should maintain their original state, be unused, undamaged, with intact tags and complete packaging (including the inner and outer packaging of the goods, accessories, gifts, etc.).
3. How long will it take to get a refund?
After we receive the returned goods and confirm that everything is correct, we will process the refund for you within 2 working days. The refund will be sent back via PayPal. The arrival time of the refund may be delayed. Please be patient and pay attention to the changes in the balance of your payment account.
4. What should I do if there are quality problems with the goods?
If the goods you received have quality problems, please contact our customer service team immediately and provide information such as the order number, photos of the goods, and a description of the problem. We will give priority to handling your case and provide you with return, exchange, or repair services according to the actual situation.
5.What should I do if I forget the order number?
You can contact our customer service team through the email address or mobile phone number used during registration. After providing relevant identity verification information, we will query the order number for you and assist you in handling related problems.